Issues

Articles

1. Add collaborating Users to an Issue

2. Add Issues Kanban columns

3. Add shipments to an Issue

4. Assign and reassign Issues to Relay Users

5. Change Customer assignment on an existing Issue

6. Claim an Issue

7. Create a new Issues Kanban

8. Create and use Canned Responses in Relay Chats

9. Edit and reset the Issues Kanban column filters

10. Filter the Issues List

11. Insert and edit images in Issue notes

12. KB Article Suggestions & Search

13. Limit the number of simultaneous open tickets for agents

14. Manually add cases for new and existing Customers

15. Quality Assurance Console

16. Redact sensitive information in Customer conversations and transcripts

17. Resolve an Issue

18. Send emails from Public and Private chatrooms

19. Snooze an Issue

20. Test the Issue channels workflows

21. Upload and view Issue files

22. View and edit Issue logs

23. View Customer Location Issue history

24. View Issue conversation transcripts

25. View Issue notifications log