Issues

1. 

   Understand Issues

   14 article(s)

Articles

1. 

   Add collaborating Users to an Issue

   2 contributor(s)

2. 

   Add Issues Kanban columns

   1 contributor(s)

3. 

   Add shipments to an Issue

   1 contributor(s)

4. 

   Assign and reassign Issues to Relay Users

   1 contributor(s)

5. 

   Change Customer assignment on an existing Issue

   2 contributor(s)

6. 

   Claim an Issue

   2 contributor(s)

7. 

   Create a new Issues Kanban

   1 contributor(s)

8. 

   Create and use Canned Responses in Relay Chats

   2 contributor(s)

9. 

   Edit and reset the Issues Kanban column filters

   1 contributor(s)

10. 

    Filter the Issues List

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    1 contributor(s)

11. 

    Insert and edit images in Issue notes

    1 contributor(s)

12. 

    KB Article Suggestions & Search

    2 contributor(s)

13. 

    Limit the number of simultaneous open tickets for agents

    • 

    1 contributor(s)

14. 

    Manually add cases for new and existing Customers

    2 contributor(s)

15. 

    Quality Assurance Console

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    2 contributor(s)

16. 

    Redact sensitive information in Customer conversations and transcripts

    2 contributor(s)

17. 

    Resolve an Issue

    1 contributor(s)

18. 

    Send emails from Public and Private chatrooms

    1 contributor(s)

19. 

    Snooze an Issue

    1 contributor(s)

20. 

    Test the Issue channels workflows

    1 contributor(s)

21. 

    Upload and view Issue files

    1 contributor(s)

22. 

    View and edit Issue logs

    1 contributor(s)

23. 

    View Customer Location Issue history

    1 contributor(s)

24. 

    View Issue conversation transcripts

    2 contributor(s)

25. 

    View Issue notifications log

    2 contributor(s)