The Issue notifications log contains information about all Relay-generated notifications that were sent in the context of the Issue across all communication channels. This includes records of push notifications, SMS, emails and Relay notifications that were sent from this Issue to different customers, agents, and technicians. The notification logs make it easy to reference every communication that occurred with a customer, whether you sent it or not.
In order to view the Notification Logs, do the following:
- Go to Issues → List and double click on your Issue or click on
(Pencil) to open it. - On the left navigation bar of the Issues modal, select
(Notification Logs). You will be able to view each notification's object, recipient, source, text, status, subject, and time created. - To view more details about individual communications, click on the arrow next to a notification or double click on it. You will see more information, including a preview of the notification content as seen by the Customer or agent.
