Understand Relay

  1. Understand and use the CXM Engine Knowledge Base

  2. Understand Customer Locations

  3. Understand Customer Profiles

  4. Understand Customer Users

  5. Understand Issues in Relay

  6. Understand Organization Profiles

  7. Understand Organization Teams

  8. Understand Organization/Team ecosystems for Customers

  9. Understand Sponsor and Owner Teams

  10. Understand System Users

  11. Understand the Customers section

  12. Understand the Relay messaging panel

  13. Understand the Relay Proactive network monitoring device

  14. Understand your Profile