Customize your Knowledge Base home page

Last Updated: May 21, 2020

Relay Customize KB Home page 2

  1. From the main navigation menu on the left, go to Knowledge Base. 
  2. Click on Settings button (Settings) on the left navigation bar of the Knowledge Base modal.
  3. (optional) Fill out the following fields:
    • Promoted Articles: select one or more articles that will show at the bottom of your KB home page. See label 1 in screenshot above.
    • Footer: type and format the footer text. See label 2 in screenshot above.

Relay Customize KB Home page

  1. Upload KB Favicon: learn how to add a tab icon to your KB pages here. NOTE: by default, your tab icon will be the Relay logo.
  2. Upload KB Banner: learn how to upload a banner here. See label 3 in top screenshot. NOTE: by default, you will be provided with a placeholder banner, as seen in the top screenshot.
  3. webConnect Integration: choose whether you would like to add a webConnect chat option to your KB home page. The chat window will pop up in the bottom right corner. See label 4 in top screenshot. 
  4. Hit Save.
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