Bots

  1. Add and edit Bot topics

    1 contributor(s)

  2. Add files to Bot topics

    1 contributor(s)

  3. Add Responses and Buttons to Bot topics

    1 contributor(s)

  4. Auto-resolve Issues with Concierge Bots

    1 contributor(s)

  5. Copy or move Bot topics to another Bot

    1 contributor(s)

  6. Map Bots to Team or Issue chatrooms

    1 contributor(s)

  7. Reference Customer and Issue information in Bot topics

    1 contributor(s)

  8. Route Issues to Teams via Concierge Bots

    1 contributor(s)

  9. Search with a Concierge Bot

    1 contributor(s)

  10. Set a Bot avatar

    3 contributor(s)

  11. Set Away Messages for Concierge Bots
    • Robert McAbee

    1 contributor(s)

  12. Set up a Concierge to Knowledge Bot hand-off for Connect/webConnect
    • Mykayla DeRoo

    3 contributor(s)

  13. Set up and use a Concierge Bot

    2 contributor(s)

  14. Set up and use a Knowledge Bot

    2 contributor(s)

  15. Set up and use an Agent Assist Bot

    3 contributor(s)

  16. Update Customer and Issue information via Concierge Bots

    2 contributor(s)

  17. Use the Agent Assist Bot in Private Chat

    1 contributor(s)

  18. Use tokens to format a Bot topic text

    2 contributor(s)