Bots

  1. Add and edit Bot topics

  2. Add files to Bot topics

  3. Add Responses and Buttons to Bot topics

  4. Auto-resolve Issues with Concierge Bots

  5. Copy or move Bot topics to another Bot

  6. Map Bots to Team or Issue chatrooms

  7. Reference Customer and Issue information in Bot topics

  8. Route Issues to Teams via Concierge Bots

  9. Search with a Concierge Bot

  10. Set a Bot avatar

  11. Set Away Messages for Concierge Bots

  12. Set up a Concierge to Knowledge Bot hand-off for Connect/webConnect

  13. Set up and use a Concierge Bot

  14. Set up and use a Knowledge Bot

  15. Set up and use an Agent Assist Bot

  16. Update Customer and Issue information via Concierge Bots

  17. Use the Agent Assist Bot in Private Chat

  18. Use tokens to format a Bot topic text