What is the Agent Assist Bot?
The Agent Assist Bot reduces Issue resolution time by helping support agents quickly find the information needed to resolve the Issue. This Bot can be activated in Issue Private Chat to search for information from the knowledge base and the relevant Knowledge Bots.
How do I use the Agent Assist Bot?
- In an Issue, go to Private Chat.
- Queue the bot by typing #[Bot nickname].
- Start typing to search Knowledge Bots and the knowledge base.
- The bot will ask you to clarify your query if too many results are found.
- Click on the button with the most relevant response to open that search result.
- Start a “New Search” or “Start Over” in the conversation flow anytime.
