Set Away Messages for Concierge Bots

How do Away Messages work?

You can add an Away Message to your Concierge Bot to alert the Customer that your Team is unavailable. Away Messages are added to specific topics, which then display the Away Text instead of the regular topic Text outside Team availability. In the screenshot below, the Away Message was added to the welcome topic. Typically, you will add an Away Message to either the welcome or Speak to Agent topic.

NOTE: in order for the Away Message to be displayed, you must first set your Team hours of operation or Team availability/out-of-office status. Additionally, you can only edit set away messages if you have the Train Bots permission. Please email success@goboomtown.com to get the permission.

How do I set an Away Message? 

1. Go to (Topics) on the left navigation bar of the Bots modal. Click (Pencil) to edit a topic or to add a new topic.
2. Specify the Away Text.

3. Input the Team ID for the Team that will be using the away message (in the case that the Bot is mapped to multiple Teams). NOTE: remember to set your Team hours of operation or Team availability/out-of-office status.

4. Hit Save or Save & Exit.
5. Hard reset the Bot for the update to go live:
   1. Go to  (Bot Profile) on the left navigation bar of the Bot modal and scroll down to the Service Control section.
   2. Hit STOP and START.