Before you start monitoring devices at a Customer Location, you will need to set up your Organization's monitoring rules to define how you would like the system to behave when the Relay Proactive device detects an issue with a specific Location's device. These rules will apply to all of your Customers' Locations.
How do I set up my Organization's monitoring rules?
- Go to Organizations → Profiles. Find your Organization and double click or click on
(Pencil) to edit it. - Click on
(Profile Matrix) on the left navigation bar of the Orgs modal. You will see the default monitoring rules. Learn about the device monitoring types and Relay Proactive behaviors here.
- To edit the rules for each monitoring type and device status, click on the cell drop-downs and update them with the behavior you would like to see. For example, with the default monitoring rules above, if a Business Critical device gets a Critical status, Relay Proactive will automatically create a new Issue in Relay.