Set Issue priority for Customers

Last Updated: May 21, 2020

Why should I set Issue priority for my Customers?

Adjusting Issue priority allows you to sort Issues in your agents’ inboxes based on the Customer’s priority. To learn more about sorting Organization inboxes, click here.

How do I set Customer Issue priority?

  1. Go to Customers → Profiles
  2. Select your Customer and double click on their record or click pencil icon`(Pencil) to edit it.
  3. Go to Profile button (Customer Profile) and scroll down to the Issue Priority field.
  4. Select the desired priority.
  5. Hit Save.

Relay Set Customer Priority


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