Configure alerts for Customer Users

You can configure which alerts and notifications Customer Users receive about their Issues and devices. The types of alerts they can receive are:

• Push (Connect)
• Email
• Push (Relay Mobile)
• Push (Desktop)
• Notification Panel

NOTE: you need Group Admin permissions to configure alerts for Customer Users.

1. Go to Customers → Users. Find the Customer User and click on  (Pencil) to edit their Profile.
2. Click on  (Alerts & Notifications) on the left navigation bar of the Customer User modal.
3. Configure alerts for each field:
   1. Add an alert type by selecting it from the dropdown. Each field has a limited number of alert options.
   2. Delete an alert type by clicking  next to its title.
4. Hit Save & Exit.