If the Register Application is unable to perform an Update Data from the login screen the most likely cause is a drop in the internet connection. This could be a result of the device disconnecting from the local Wi-Fi or a problem with your internet connection.
- Check the Wi-Fi status. From the device Settings, make sure your Wi-Fi is switched On and connected to your Wi-Fi network
If the tablet is connected to the network, next check the internet connection.
- Tap the Home Button , open a web browser such a Chrome and try to navigate to a website.
- If the website loads, tap the Home Button and return to the Register and try the Update Data/Sync again.
If a website does not load and you are connected to the Wi-Fi there is likely an internet fault either with your router or internet service provider. In a lot of cases simply resetting your device and/or router will resolve the issue. Failing that you will need to contact your Solution Provider or Internet Service
Provider. Some networks are heavily restricted and access to the Register Server is blocked, this can be resolved by your Solution provider or ISP.
The Register will operate offline. If there is no internet connection, you can still login and process transactions as all data will be held locally until the next successful sync is completed.