Configuring a System User’s alert settings gives you control over how your individual agents and technicians become aware of new Relay activity. .
- Go to System → Users and search for the User.
- Double click on the User or click on
(Pencil) to open it. - On the left navigation bar of the Users modal, select
(Alerts & Notifications). - Select the types of notifications you wish the User to receive for each type of activity. You may select all or zero options for each field OR scroll down to the bottom and toggle on Use Team’s Alert Configuration. The individual User’s alert settings will then match those of their Team. Learn how to configure a Team’s alert settings here.
- Hit Save or Save & Exit.
