Product Not Found when Scanning a Barcode

Issue

The message ‘Product not found’ is displayed in Register when a barcode scanned and a matching product cannot be found. 

Cause

1. The barcode label is damaged / unreadable.
2. The product has not been added to the account
3. The product is on the Portal but the barcode is incorrect
4. The product is on the Portal but not the Application.

Resolutions

1. If the barcode scanner is unable to read the full barcode (either due to a bad scan or damage to the product), an incorrect barcode value will be used for the search. 
   This can be tested on the Register Application by performing a Product Lookup from the basket or stock screen. If you type in the full barcode and run a search that brings a result – the product tis setup correctly, but the barcode scan was not successful.
2. The scanned product may not exist yet for the merchant, so no matches are found in the system. This can be easily resolved by creating a new product either in the Application or on the Portal.
3. If the product has been added to the account but cannot be found by barcode – check the details for the product. From either the Application or Portal, search for the product by name and Edit the Details. The barcode field may be empty or contain the wrong barcode – update this as needed and save the changes 
4. The product may have been added since the Register last carried out an Update Data. To get the latest information from the Portal logout of the Register and tap the Update Data button to fetch the latest product information.