The Freshdesk Integration allows you to push Relay Issues into your Freshdesk instance. This allows you to get updates on tickets without logging into Relay.
- Go to Organizations → Teams and search for your Team.
- Double click on the Team or click the
(Pencil) icon next to it. - On the left navigation bar of the Org Teams modal, go to
(Integrations). - Select
to open the Integration Setup modal. - Fill out the following fields:
- Type: select Freshdesk from the dropdown.
- After you select Freshdesk, you will see a pop-up asking "This integration type has prerequisite configuration requirements. Would you like to learn more?" Select OK to learn how to find the API Key for the Integration setup or CANCEL and follow instructions below.
- Name: type the name you want to be displayed in the internal list of your Team's Integrations.
- Description: (optional) type the description of your Freshdesk Integration.
- Status: select Enabled from the dropdown.
- Subdomain instance.freshdesk.com: enter your subdomain name in the format [providername].freshdesk.com (e.g. boomtown.freshdesk.com).
- API Key: enter your Freshdesk API Key. To find the Key, follow instructions here or in this article below.
- Type: select Freshdesk from the dropdown.
- Hit Save or Save & Exit. The Freshdesk Integration will now show up as Enabled and Ready in your Team's list of Integrations.
How do I find the Freshdesk API Key?
Log in to your Freshdesk account
Click on your profile picture in the top right corner and select Profile Settings
In the sidebar on the right, you will find Your API Key. Copy it and paste it back into the Integration set up window in Relay. NOTE: If you Reset API Key, Relay will be prevented from connecting to your help desk. You will need to setup a new Freshdesk Integration for your Team with the new Key.
