Merchant Support (24/7/365)
Applicable to Merchants Boarded on Poynt
SMS:
Merchants can text 'HELP' to 22666
***Merchants may be asked to identify themselves if contact information is not registered in Boomtown Relay. Sales Reps will not be serviced. Sales Reps should email poyntsales@goboomtown.com
EMAIL:
Merchant Can Email: poyntsupport@goboomtown.com
CONNECT APPLICATION:
All merchants get Chat and Video Support through the Connect Application on Poynt
PARTNERS CAN CREATE TICKET IN RELAY
When creating ticket in Relay, the 24/7 Boomtown Support team will call down to the merchant.
Login to Relay > Click ISSUES > Click ADD NEW ISSUE
Video on how to submit a ticket in Relay: https://www.youtube.com/watch?v=fpDXf1KFAME
WHITE-LABELED PHONE SUPPORT
Certain resellers have a dedicated DID and white-labeled phone support built into their IVR.
For more information, please email poyntsales@goboomtown.com