Kitchen Display Screen (KDS) & Bump Screen
Here's a quick break down on why KDS is an effective tool and how to set it up for merchants using Poynt.
1. Key Features
- Display all open orders inside the kitchen instantly for food preparation once order is placed on Poynt Terminal
- Keeps track of time taken for delivery of orders
- Alerts your team by changing color if delivery time crosses the threshold
- Allows you to complete the order once it is delivered
- Displays all closed orders and canceled orders any time for the day
- No need to hand over the printed/written orders to the kitchen
2. Getting Started
- Download the Kitchen Display App which costs $6.99/month in the Poynt App Marketplace (built by Appkogent)
- Hardware: You need to have a touchscreen with Internet connection like an iPad or any other smart tablet. It can support any size of the touchscreen. You can also display on TV through Apple TV or Google Chromecast via your laptop / smart tablet / Smartphone
- Make sure you switch off the Auto close of orders in your Poynt terminal
- Ensure you refresh order numbers every day as the kitchen display will show the same order numbers as Poynt
3. Log In
Sign in to your Business account on your smart tablet at http://appkogent.com/sms/kds.html using your poynt.net user id and password.
4. Display / Action
Once you Log in, it will show all the open orders on the screen of Tablet / TV that needs to be prepared in the kitchen.
You can set up the threshold to change the color of order display if delivery is not done in a certain period of time.
Go to the configuration on the left side menu and set up the Timer as shown below.
Click on “Complete order” to close the order.
Click on the icon in the top right to expand the order if needed.
You can also look at all closed orders at any given point in time. This helps in case of any customer complains about their menu items not delivered or customization requested.
You can also see average processing time of orders on right side top corner of the screen.
If you get stuck helping your merchants set up their KDS or downloading the KDS Application, feel free to reach out by emailing poyntsales@goboomtown.com
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Are you an ISO or Bank that wants to sell Poynt? Click Here
Learn why top Payment Organizations are working with Boomtown. Click Here