XAC: Factory Reset

Note you will require access to the Smartpos DMS either directly, or via a live phone call with AEVI, in order to retrieve the Technician password, which changes every 30 seconds

1. Login to the admin portal the device is bound to and click on Devices

   
   

   
   

2. Search for your device in the search bar 

   • you can either search by Name, Serial Number or Reference

   
   

3. Click on the 3 dots to the right of your device

   
   

4. Click on Technician Password 

   • You will now see the Technician password, this will refresh periodically

   

5. On Device You need to change from being logged in as an operator/ manager to being a Technician.  To do this: 

   • Swipe down from the status bar to display the notifications, one of which will state the level at which you are logged in.
   • Click the notification to display the password entry screen, where you can enter the Technician password.
   • You will now be presented with the standard homescreen. 
   • Click on the Settings App on the homescreen (Note the Icon may be different to that shown)

   
   

6. Click on Factory Reset

   
   

7. Click on Factory Reset (Again)

   
   

8. Enter the Technician password

   
   

9. The Device will now restart and undergo factory reset, after which you will find yourself at the Provisioning screen (this may look different depending on the device you have)

   
   

10. From the Admin Portal Click on the 3 dots next to the terminal 

    
    

11. Click on Withdraw

    
    

This procedure can be completed during key loading or provisioning, at any point up until the 'Rebox' button is selected

1. During Provisioning, a Factory Reset button is available at the top right of the screen. Press the Factory reset button

   
   

2. On confirmation window, press OK

   
   

3. Factory reset will start

   
   

4. The reset will complete, and you will be presented with the standard provisioning screen to scan a QR code