If the application is not printing customer receipts the first thing to check is the Hardware section of the Profile. This section controls which Printer has been assigned to the device and, if applicable, the connection type. Some devices use built in printers and when selected Register will automatically use them for the customer receipts. Other devices will use an external printer which will require additional information on the connection – such as via USB or Network.
Check Connection method to External Printer
If an external printer is being used, check that the Receipt Printer Port value is correct in the Profile.
- For printers connected to the device using a USB cable the port value should be ‘USB:’.
- For bluetooth printers the port should be set to ‘BT:Star‘.
- Also check that the printer is paired with the device from the Android Settings area
- Lastly for network based printers, the port should be set to ‘TCP:‘.
To find out the IP address of the printer most models can print the config information by powering them on whilst holding the print feed button.
If any Profile changes are made, be sure to save them then perform an Update Data on the device before testing