Add a Tip

Last Updated: September 5, 2023
  • No taxes are applied to tip items as they are voluntarily given by customers.
  • Tips can be added as either a Fixed Value, or as a Percentage of the Transaction Valueand can be assigned as Cash, Card or any other supporting Tender Type.
    • Additional Tenders can be configured to accept or reject tips via the Register Portal.
  • Tips can be added to a transaction from several areas:
    • While the Staff Member is adding the items to the basket.
    • From the Ready to Complete tab of the Open Transactions dialog
    • From the Transaction Summary after tendering is complete
    • From the Transaction History screen once the transaction is complete
  • Adding a tip from Register will prompt the Staff Member to enter the tip amount. At this point, Register does not know what tender method is being used for the tip. When the Staff Member begins tendering, they will have the option to include the tip in the selected tender type.

To view the accumulated Tips for Staff Members, please run the Staff Report on the Portal.

Some integrated payment solutions do not allow for tips to be entered by the customer during payment. For more information please speak to your Solution Provider.

Add TIP before Tendering

  • In landscape mode, adding a Tip before the Tendering process has begun can be done either at the beginning, during or as the last item added before the tendering process is started.
  • In Portrait Mode, adding a Tip can only be done once the Tendering Process has started.

Before products are added to the basket

  1. Tap the TIP button or
  2. Tap Tip by Amount
  3. Enter the Tip Value
  4. Tap Enter
  5. Tap Apply

NOTES:

  • If the Config Key Confirm Applying a Tip Or Surcharge is set to NO, step 5 will not be necessary. 
  • When no products have been added to the basket, only Tipping by Amount will be available.

After products have been added to the basket

  1. Add a Product to the basket
  2. Tap the TIP button or
  3. Tap Tip by Amount
    or
    Tap Tip by Percentage
    or
  4. Enter the Tip Value
  5. Tap Enter
  6. Tap Apply

NOTES:

  • If the Config Key Confirm Applying a Tip Or Surcharge is set to NO, step 6 will not be necessary.
  • When there are products in the basket, both Tipping by Amount and Tipping by Percentage will be available.

Add TIP after Tendering

Adding a Tip to the transaction after the tendering process has been completed can done in three ways;

  • On the Tender Summary Dialog
  • Through the Transaction History Module
  • On the Ready to Complete Tab in the Suspended Transaction list.

On Tender Summary

  1. Carryout the Tender as normal
  2. Tap Add Tip
  3. Select the Tender Type from the available list
  4. Enter the Tip Value
  5. Tap Continue
  6. Tap Apply
  7. Tap OK
  8. Tap Done

NOTES:

  • With step 3, if the Cash-Change from Transaction option is selected, the value of the change will be applied as the Tip

Through the Transaction History Module

  1. Tap the Menu button
  2. Tap Transaction History
  3. Locate the transaction and tap Tip Adjustment
  4. Select the Tendering Method from the list
  5. Enter the Tip Value
  6. Tap Continue
  7. Tap Apply
  8. Tap OK

Through Ready to Complete Suspended Transactions

  1. Tap the Suspended Transaction icon
  2. Tap Ready to Complete
  3. Locate the transaction and tap Tip Adjustment
  4. Enter the Tip Value
  5. Tap Continue
  6. Tap Apply
  7. Tap OK
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